Trusted Services With NO Surprises

1

My check engine light came on so I brought my car into David’s shop. He charged me $850 to get the check engine light off and I was fine with that. After I picked up the car the check engine came back on not even 24 hours later. So I called David and he said he would look at it and see why. After he looked at it he called me and told me to get the check engine light off it will be another $800 just for a alternator. I’m upset because I would’ve never paid him the first time. He says trusted services with no surprises but that’s definitely a surprise. The car I was trying to get fixed wasn’t even worth $1600 so why would I of put that into it? Services: Check engine light diagnostic, General repairs & maintenance, Oil change

I’m very sorry we failed to satisfy your check engine light concern. We aim for perfection, but in the extreme rare event where we make a mistake, we own it, admit it. We would be happy to inspect and retest all components to see if we made a mistake in our initial diagnosis at no charge to you. Together we will win on this challenge and thank you for placing your trust in us and coming to Qualify Auto STL and as always we will stand behind all our work and will make necessary corrections Just text or give me a call and we will work to resolve the issue. Sincerely, David Marks

- Quality Auto STL
1

My check engine light came on so I brought my car into David’s shop. He charged me $850 to get the check engine light off and I was fine with that. After I picked up the car the check engine came back on not even 24 hours later. So I called David and he said he would look at it and see why. After he looked at it he called me and told me to get the check engine light off it will be another $800 just for a alternator. I’m upset because I would’ve never paid him the first time. He says trusted services with no surprises but that’s definitely a surprise. The car I was trying to get fixed wasn’t even worth $1600 so why would I of put that into it?

I’m very sorry we failed to satisfy your check engine light concern. We aim for perfection, but in the extreme rare event where we make a mistake, we own it, admit it. We would be happy to inspect and retest all components to see if we made a mistake in our initial diagnosis at no charge to you. Together we will win on this challenge and thank you for placing your trust in us and coming to Qualify Auto STL and as always we will stand behind all our work and will make necessary corrections Just text or give me a call and we will work to resolve the issue. Sincerely, David Marks

- Quality Auto STL
5

David at Quality Auto has taken care of both of our vehicles with timely service, honesty, and truly excellent customer service. I recommend him to my closest friends and anyone I meet!

Thanks Jenny! We value and appreciate your families business. Our goal is to always provide "Trusted Services With NO Surprises!

- Quality Auto STL
1

I was referred to David at Quality Auto by a facebook group called IKAGG, where you can refer consumers in the group to local vendors you have used in the past. Several people recommended him, so I brought in my SUV to get it checked out. The issue was my car made a weird noise when going above 15 mph. David told me I needed new shocks, struts, suspension, & a general tune-up. The total cost for all of this would be $2,600. I was hesitant about going forward with it because the price was steep compared to other car shops in the area. Instead of trusting my gut, I went ahead and told him to do it. After I got my car back, still was experiencing the weird noises & now it has only gotten worse! I obviously called David to let him know about this & he told me "yeah, bring your car in again so we can go for a test drive. There may be something else wrong with your vehicle." Nobody in their right mind would go back to the same guy who overcharged for something they did not even correctly fix! If there was something else wrong with my vehicle, why was this not determined when I brought it into his shop initially? Now I have to bring my vehicle into a completely different shop & pay even more money to get it fixed the right way... DO NOT go to this place unless you want to pay more than fair price for a service that may or may not even resolve the issue! And then, he will try to upsell you on even more things!

Hi Luc good news for you, I’m very sorry we failed to satisfy your noise concern. We aim for perfection, but in the extreme rare event where we make a mistake, we own it, admit it. We would be happy to inspect and retest all components to see if we have a bad part. We will replace any defective part at no charge and we want you to be completely satisfied and I want your vehicle to be completely quiet. Together we will win on this challenge and thank you for placing your trust in us and coming to Qualify Auto STL and as always we will stand behind all our work and will make necessary corrections Just text or give me a call and we will work to resolve the issue. Sincerely, David Marks

- Quality Auto STL
5

Thanks Tracy! We appreciate & value your business!

- Quality Auto STL
5

Thanks John! We appreciate your business!

- Quality Auto STL
5

Thanks Lionel! We value your business!

- Quality Auto STL
5

Thanks Lynn we appreciate your business!

- Quality Auto STL
5

Thanks Duron! We appreciate and value your business!

- Quality Auto STL
5

Thanks Jeff we appreciate your business!

- Quality Auto STL
11457 Schenk Drive Maryland Heights, MO 63043 (314) 313-3226
Quality Auto STL is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Quality Auto STL (314) 313-3226 if you have any issues in accessing any area of our website.